Manager - #604633

Buddy's Pizza - Buddys Holding Co, LLC


Date: 11/26/2021 01:00 AM

City: Utica, Michigan

Contract type: Full Time

Work schedule: Full Day

Job title FLSA Classification Reports to Status


FOH Manager Exempt General Manager Full-time



Job purpose



The Manager will have full scope responsibility of all specific departments of a Buddy’s unit to maximize guest satisfaction and profit development. This role maintains a high standard of customer service throughout daily operations and communicates effectively with management and staff on plans and progress development. The scheduling expectations of this role will be to work a minimum of 5 days/50 hours per week.



Essential Functions



  • Oversees all unit operations during scheduled shifts including daily decision making, training and staff support, guest interaction, scheduling while upholding standards, product quality and cleanliness.
  • Manages staff labor throughout each shift by monitoring breaks and ensuring all checkout and cash handling procedures are being met.
  • Executes daily staff pre-shift briefings on all scheduled shifts.
  • Provides continuous direction to staff members to ensure operational and procedural measures are met.
  • Completes all Manager accounting reports as instructed General Manager. Monitors and identifies all unit sales and labor reports.
  • Identifies operational opportunities by creating and implementing plans to address department areas and store goals.
  • Supervises that all line checks are being conducted throughout all shifts.
  • Fosters a positive working relationship with all staff members to build maximum employee morale, productivity and development.
  • Demonstrates a safe work environment to reduce the risk of injuries and accidents.
  • Oversees all deliveries to confirm proper products and billing results are met.
  • Promotes a positive Buddy’s experience with guests handling all guest inquiries and/or concerns. Approves all unit comps, promos, credits and guest requests.

  • Leadership responsibilities:
  • Assists with staff hiring, training and scheduling.
  • Ensures proper usage of communication tools such as: pre-shifts, Red Book, evaluations, conversation documents, etc.
  • Assists the General Manager with employee reviews and evaluations.
  • Provides employees with positive and constructive feedback and implements appropriate disciplinary action when necessary.
  • Ensures all employees adhere to Buddy’s uniform policy and standards.


Qualifications



  • Bachelor’s degree or equivalent work experience
  • Minimum 3 years’ experience in a management role in a full-service restaurant
  • Proficient in the following areas of management: leadership, communication, staff mentoring & development, and quality of operations.
  • Ability to communicate effectively will all levels of staff with strong problem solving and decision-making skills
  • Knowledge of employment law and ability to maintain confidentiality
  • Must possess excellent customer service and problem-solving skills
  • Must possess and demonstrate solid computer skills



Benefits



  • Competitive pay and bonus program
  • Free meals when you work
  • Paid time off and paid holiday benefits
  • Competitive health benefits after meeting eligibility requirements


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Working conditions/Physical Demands



  • Must be able to articulate clearly and listen attentively to employees and guests
  • Must be able to stand and walk for an entire shift
  • Must be able to reach, lift and bend
  • Ability to work with kitchen equipment
  • Must be able to lift up to 30 pounds comfortably

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