e-Commerce Supervisor - #604634

Kroger


Date: 11/26/2021 01:00 AM

City: Jackson, Michigan

Contract type: Full Time

Work schedule: Full Day

Department: JDMS Store


Post End Date: 11/30/2021


Position Type: Employee


Position Reports To: Assistant Store Leader


Position Supervises: Order Selector and Customer Attendant


Pay Level: 60


FLSA Status: Exempt



Position Summary



Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety

Essential Job Functions

  • Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
  • Interview, select and hire candidates to staff the on-line shopping department
  • Meet the demands of product flow and create schedules according to guidelines
  • Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
  • Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
  • Train associates on all functions and duties of the order selector and customer attendant roles
  • Lead team in the planning, implementation and execution of e-Commerce's initiatives
  • Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
  • Assist in the analysis and response to the competitive landscape
  • Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
  • Execute best practices to determine appropriate substitutions in the event of an out of stock
  • Follow processes for streamlining collection of orders, products, checkouts and delivery
  • Report inventory issues such as out of stock items to department heads in a timely manner
  • Troubleshoot equipment and devices for e-Commence department
  • Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
  • Report all issues with item shelf allocation to division KOMPASS team
  • Monitor and control expenses for the department
  • Ensure preventative maintenance is being performed on all equipment in the department
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

  • High School Diploma or GED
  • Any proven supervisory experience
  • Any prior experience in the selection and hiring process
  • Excellent oral/written communication skills
  • Proficient in Microsoft Office
  • Strong leadership skills
  • Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
  • Must be able to stand for extended periods of time and/or walk constantly
  • Ability to stoop, kneel, or crouch several times per hour
  • Strong organization skills

Desired Previous Experience/Education

  • Bachelor's Degree
  • Any experience with and knowledge of Point of Sale (POS)

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here .



Education Level: High School Diploma/GED Desired


Required Travel: None


Required Certifications/Licenses: None


Regions: Midwest

States: Michigan


Keywords:

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