Remedy Developer / Admin - #604856

IBM


Date: 11/26/2021 02:31 AM

City: Owens Cross Roads, Alabama

Contract type: Full Time

Work schedule: Full Day

Introduction

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.



Your Role and Responsibilities

Under general supervision, the Remedy Application Administrator will execute the following tasks:
  • Maintain the BMC Remedy ITSM Incident Management application
  • Provide day-to-day Remedy Incident Management end user and maintenance support, troubleshooting/debugging, solution research, performance monitoring, and error identification/remediation
  • Create accounts, support groups, and Product Categories according to internal change processes
  • Provide dashboards and reports for operations and performance tracking
  • Work with LDAC team to design workflows to improve operating efficiency
  • Apply customizations as needed to support client workflows
  • Coordinate with vendor as needed to resolve escalated issues
  • Develop and maintain internal end-user documentation and training materials
  • Maintain system compliance with DoD security requirements
  • Install, patch, and upgrade Remedy ITSM, JRE, Apache Tomcat, and SSL certificates as needed
  • Review server and application logs
  • Monitor status, health, and performance to avoid problems with system reliability and throughput
  • Administer Remedy SSO
  • Coordinate with OS, database, and fellow application administrators to resolve problems and plan maintenance actions


Required Technical and Professional Expertise

  • Bachelor's Degree in Computer Science or related field with 5+ years experience or Associates Degree w/ 7 +years experience
  • At least 3 years experience in Remedy administration
  • Active DoD Secret Clearance
  • Active Security+ CE or higher Certification
  • Demonstrated functional knowledge of BMC Remedy ITSM modules and processes
  • Understanding of the interdependencies across ITSM components to support possible future implementation of Change and Service Request Management
  • Familiar with Redhat Linux (version 7 preferred), Java (version 8 preferred), and Apache Tomcat (version 9 preferred)
  • Familiar with Oracle Database (19c preferred)


Preferred Technical and Professional Expertise

  • BMC IT Service Management certification
  • Knowledge of Service Desk operations


About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.



Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.



It's time to define your career.



About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:




  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.


We consider qualified applicants with criminal histories, consistent with applicable law.



US Citizenship Required.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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