F135 Customer Service Engineer WPB (Onsite) - #689484

Pratt & Whitney

Date: 2 weeks ago

City: West Palm Beach, Florida

Contract type: Full Time

Work schedule: Full Day

Date Posted:



United States of America


PW109: West Palm Beach 17900 Beeline Highway, West Palm Beach, FL, 33410 USA

Position Role Type:


Pratt & Whitney is working to once again, transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up.

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Onsite

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Are you ready to go beyond?

This position is in Military Engines Customer Support Engineering for the F135 Engine that supports the F35 aircraft.

This role is a Second shift position that supports Pratt & Whitney’s military engine sustainment organization and located in West Palm Beach, Florida. You will act as a primary interface with the depot production organization for the remanufacture of F135 Engines for Customer Support Engineering.

Internal interfaces with Support Equipment Engineers, Component Aftermarket Integrated Product Teams, Logistics Program Management, Operations, Program Office, Quality, and Fleet Management organizations.

Key Responsibilities:

  • Operate within cross functional work teams in an environment that supports operations, government customers, and program management.
  • Review and interpret manufacturing blueprints for jet engine hardware
  • Interpret, and author technical data review
  • Item repair strategy
  • Support processes authoring technical dispositions and SAP EQN System dispositions
  • Interface with internal Quality organization to assure process & product integrity
  • Provide technical support of Hardware field issues
  • Support for authoring of technical dispositions for jet engine hardware & support equipment
  • Participate in lean manufacturing initiatives that support continuous process improvement
  • Coordination with engine fleet management programs
  • Product team technical presentations and cross organization communication
  • Technical support of Support Equipment and its relationship to engine hardware
  • Development and creation of standard work for various processes/procedures
  • Develop proficiency and expertise in Customer Support Engineering (CSE) processes.
  • Ability to support second shift operations in a fast paced, dynamic, and results-based production environment.
  • Travel: 10%

Basic Qualifications:

  • Bachelor’s degree in engineering/technical discipline or Aviation Maintenance required.
  • A minimum of 8+ years of experience of customer support, operational maintenance is required.
  • At least 1 year of authoring technical documents is required.
  • Second shift position
  • US Citizenship is required due to Government Contracts
  • Ability to maintain or obtain a secret clearance.

Preferred Qualifications:

  • A&P mechanic certification or equivalent experience is preferred.
  • Technical familiarity with engineering blueprints and the ability to read engineering drawings.
  • SAP familiarity and ability to enter and interrogate data.
  • Ability to review and understand technical concepts related to jet engine hardware performance and life cycle durability required.
  • Proficiency in MS Office resources.
  • Basic understanding of jet engine or support equipment/tooling development planning, project management, tool design, tool manufacturing, and inspection processes.
  • Strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups is required.
  • A working-knowledge of value stream mapping, standard operating procedures, and root-cause analysis, mistake-proofing is desired.
  • Basic knowledge of Air Force Technical Orders

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume