IT Services Manager - #689666

City of Gresham, OR

Date: 1 week ago

City: Gresham, Oregon

Salary: $90,971 - $118,234 / year

Contract type: Full Time

Work schedule: Full Day


The City of Gresham is seeking a manager to lead our Services workgroup within the Information Technology Department.

If you love technology and helping others, you’ll thrive in this management position. The IT Services Manager supports a growing team that works with internal customers to make a difference in the Gresham community by guiding day-to-day activities of Information Technology’s Services workgroup.

In partnership with the IT Director and IT Management Team, the Services Manager will develop a plan to organize, manage, and administer systems and services to maximize the City’s return on its technology investments. The IT Services Manager will have the opportunity to coach an innovative and diverse team to provide operational support, project coordination, ensure system readiness, and improve performance and outcomes for our user community and departments.

Why Gresham?
“I love being part of a team that is working for the greater good. We are small enough to wrap our arms around the problems but large enough that there are always meaningful challenges.” -City employee

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing City where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, equitable, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.

Come build the future with us.

Position Description

The successful candidate must be able to manage a diverse remote group of highly technical individuals to build a dynamic & collaborative team. This person will be challenged to manage constantly shifting daily support priorities to deliver services to an evolving user community. The candidate will work with the Director to develop and deploy the City's next generation of support services and user focused technology solutions in an evergreen Microsoft Office 365/Azure environment.

In this position you will regularly get the opportunity to:

Lead: You will lead day-to-day supervision of the City’s 24/7/365 IT Support Services area which includes the work of System Administrators and Technicians; manages on-call coverage; plans, prioritizes, assigns, supervises, and reviews the work of a diverse workforce; develops and revises work processes; establishes work schedules; provides and/or coordinates staff training; manages performance and works with staff to correct deficiencies; monitors work performed to meet agreed upon goals and objectives.

Help others: IT is a customer-service oriented department, and you will get the chance to work across all business units to provide guidance to other departments, staff and/or outside agencies; represents the City to the public, other agencies, governments, and organizations including making presentations and participating in meetings; acts as a representative on committees, interagency task forces, and special projects.

Innovate: We want to hear how we can be more efficient with our processes and methods. We’ll ask you to establish best practices and trends to ensure we are operating to the best of our ability. You’ll also help research and explore new solutions that align with the City’s strategic direction, pinpoint process improvement opportunities and help other adapt to change.


Collaboration: You like working in a team and, since you’ll be interacting with many different people across the organization, you can get along with a wide variety of personalities and individuals.

Practical and Detail Oriented: Details matter, and you thrive on them. You’re an organizer and planner who can juggle multiple priorities and deadlines.

Fun: Our work is important, and we take it seriously, but we don’t take ourselves too seriously. If you can appreciate corny jokes, Pi Day, funny pet photos and a good (work-appropriate) meme, we try to have a good time, and we support you taking advantage of the generous PTO benefits you’ll accrue when you work here.

Please refer to the class specification for additional information to include physical and mental requirements.


Minimum Qualifications:

  • Bachelor's Degree -AND-
  • Three years of related experience


  • Associate's Degree -AND-
  • Five years of related experience


  • High School Diploma/G.E.D -AND-
  • Seven years of related experience

Preferred Qualifications:

  • Knowledge of ITSM principles
  • Office 365 or Azure/AWS certification

Selection Process

Required application materials include:

  • Complete online application (do not put 'see resume' in any fields)
  • Answers to supplemental questions
  • Letter of interest summarizing interest in the position and relevant skills/experience (no longer than one page in length)
To apply: Click the 'Apply' button at the top of this job posting

A review of all application materials submitted will determine candidates to be invited to the next step in the selection process. Incomplete applications may not be considered

What you can expect during the recruitment process:

  • If we receive a large number of applications, we may conduct 15-minute screening interviews, (via Zoom or Microsoft Teams video conference), to determine which applicants are the most qualified to bring forward to a panel interview.
  • The most qualified candidates will be invited to a panel interview, (conducted via Zoom or Microsoft Teams video conference), which consists of subject matter experts and other colleagues who interact with this position. All panelists will be asked the same questions, and the candidates will be provided with the questions a day in advance of the interview to give them time to prepare.
  • After the panel interview, identified finalists will be invited to an executive interview, (typically conducted via Zoom or Teams video conference, but may be in person at the hiring manager's discretion), with the hiring manager and other leaders from the department. The executive interview is more of a guided discussion, so questions are not provided ahead of the interview. This is also the finalists’ chance to ask questions and make sure they understand the responsibilities of the position and feel it is a good fit for them.

Candidates will receive updates on this process through email. Some email providers may block these messages so candidates are encouraged to visit the inbox within for updates

If you desire a modification of this process to accommodate a disability, please provide your request in writing, or by phone to 503-618-2549.

Veteran's Preference

The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD 214 or 215) at the time of application providing proof of eligibility that include discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215

Our Commitment

The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law

**Any offer of employment will be contingent upon successful completion of a criminal background check.**

Please direct questions about this position to [email protected]

If you need assistance with the online application, please contact NEOGOV direction at 1-855-524-5627

**Any offer of employment will be contingent upon successful completion of a criminal background check.**

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