Technologies Technician - Helpdesk/TSC - #689669

The Evolvers Group


Date: 1 week ago

City: Tallahassee, Florida

Contract type: Full Time

Work schedule: Full Day



Client is seeking the services of an experienced Client Technologies Technician.



Responsibilities




  • Provide Tier 1 software and hardware support.
  • Use documented procedures and checklists to assist end users with technical issues.
  • Use a ticket tracking system to log end user information and description of the issue.
  • Escalate problems to Tier 2 technical support; and
  • Communicate with the end users regarding the status of the issue resolution.


Qualifications




  • Typically has one (1) to two (2) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem solving/troubleshooting skills.
  • Bachelor''s Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or four (4) years of equivalent work experience.
  • One (1) or more years of experience installing computer hardware and software, including personal computers, printers, and peripherals in both a network and standalone environment.
  • One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment.
  • One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows Office Suiter’s (OS), Office, Outlook, and Internet Explorer.
  • Knowledge of Transmission Control Protocol (TCP)/Internet Protocol Address (IP) protocols; and
  • Experience installing, diagnosing, and repairing hardware, including scanners, hard drives, Random Access Memory (RAM), processors, DC Read Writable (CDRWs), DVD Rewritable (DVDRW), multimedia kits, and other peripherals.
  • Experience supporting computers in a criminal justice environment.
  • Experience working in a call center environment; and
  • Experience in Active Directory user administration.

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