IT - Administrator - #689747

Scheidt & Bachmann USA Inc


Date: 4 days ago

City: Lowell, Massachusetts

Contract type: Full Time

Work schedule: Full Day

Description:



As an indispensable part of the Scheidt & Bachmann North American team, the IT – Administrator will ensure the smooth operation of workplace technology for employees based in the US and Canada through management and maintenance of the entire IT eco-system.
As a part of the Global Scheidt & Bachmann IT Team the IT- Administrator manages topics from the server, client & network infrastructure.


Essential Job Functions


MONITORING AND MAINTAINING IT INFRASTRUCTURE,


By,


§ Analyzing and resolving user problems,


§ Upgrading, installing and configuring new hardware and software to meet company objectives.


§ Support of the server, client and network infrastructure.


§ Collaborating in first-/Second-Level Support,


§ Implementing security protocols and procedures to prevent potential threats,


§ Creating and maintaining documentation


§ Extending and optimizing the existing IT security


§ Supporting project-related activities such as hardware refreshes, software tests and various product rollouts


§ Communicating and coordinating with the Global Scheidt & Bachmann IT Team in Germany and Slovakia


CONTRIBUTES TO TEAM EFFORT


§ Demonstrate and help develop a culture of service excellence where customer focus, process improvements and team collaboration are priority.



Working Relationships


Reports To: President, Scheidt & Bachmann USA


Global CTO, Scheidt & Bachmann Group


Indirect To: CEO, Scheidt & Bachmann North America


Interfaces with: Employees, vendors


Location: Lowell, MA

Requirements:

Job Required Knowledge, Skills and Abilities


o Operating System: In depth knowledge of Microsoft operating systems, servers, databases and applications,


o Troubleshooting: Gathers and analyzes information skillfully, develops solutions, works well in small group settings, uses reason even when dealing with emotional customers,


o Computing Infrastructure: Knowledge of management and support for end-user computers, servers, storage systems, databases, and middleware,


o Server Management: Monitoring and maintaining servers to operate at peak performance, including: minimizing server slowdowns, building secure server environments and planning for server evolution as the organization grows,


o Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures,


o Attention to Detail- Accomplish tasks while demonstrating a thorough concern for all the areas involved, no matter how small; monitoring and check work or information while organizing time and resources efficiently; ensuring that information/work is complete/accurate and following up with others to ensure that commitments have been fulfilled,


o Communications - Effective interpersonal skills, intercultural communications and presentation skills; Ability to communicate complex technical information in both written and verbal form to all levels of the organization


o Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.


o Travel - This position requires travel to customer and non-customer sites in North America and Europe (<10%). Must have valid driver’s license in state of residency.


Required Education and Experience


BS in Computer Science, MS in Information Systems or 7+ years of proven experience gained in technical support or consultancy role in a corporate IT environment


§ Experience in the areas of user service/ client support and remote support


§ Knowledge of Linux operating systems, servers and applications a plus § Knowledge in the LAN/WAN environment; Lay3 switches, firewalls is a plus


§ Specific knowledge in selected areas such as Microsoft 365, standardization, IT security and cloud technologies


§ Ability to analyze and solve problems as well as solution-oriented and independent action.


§ Commitment, team spirit and communication skills.


§ Ability to stand, squat, bend, reach, kneel, twist, push and pull.

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