IT - Administrator - #689747
Scheidt & Bachmann USA Inc
Date: 4 days ago
City: Lowell, Massachusetts
Contract type: Full Time
Work schedule: Full Day
As an indispensable part of the Scheidt & Bachmann North American team, the IT – Administrator will ensure the smooth operation of workplace technology for employees based in the US and Canada through management and maintenance of the entire IT eco-system. As a part of the Global Scheidt & Bachmann IT Team the IT- Administrator manages topics from the server, client & network infrastructure.
Essential Job Functions
MONITORING AND MAINTAINING IT INFRASTRUCTURE,
§ Analyzing and resolving user problems,
§ Upgrading, installing and configuring new hardware and software to meet company objectives.
§ Support of the server, client and network infrastructure.
§ Collaborating in first-/Second-Level Support,
§ Implementing security protocols and procedures to prevent potential threats,
§ Creating and maintaining documentation
§ Extending and optimizing the existing IT security
§ Supporting project-related activities such as hardware refreshes, software tests and various product rollouts
§ Communicating and coordinating with the Global Scheidt & Bachmann IT Team in Germany and Slovakia
CONTRIBUTES TO TEAM EFFORT
§ Demonstrate and help develop a culture of service excellence where customer focus, process improvements and team collaboration are priority.
Reports To: President, Scheidt & Bachmann USA
Global CTO, Scheidt & Bachmann Group
Indirect To: CEO, Scheidt & Bachmann North America
Interfaces with: Employees, vendors
Location: Lowell, MARequirements:
Job Required Knowledge, Skills and Abilities
o Operating System: In depth knowledge of Microsoft operating systems, servers, databases and applications,
o Troubleshooting: Gathers and analyzes information skillfully, develops solutions, works well in small group settings, uses reason even when dealing with emotional customers,
o Computing Infrastructure: Knowledge of management and support for end-user computers, servers, storage systems, databases, and middleware,
o Server Management: Monitoring and maintaining servers to operate at peak performance, including: minimizing server slowdowns, building secure server environments and planning for server evolution as the organization grows,
o Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures,
o Attention to Detail- Accomplish tasks while demonstrating a thorough concern for all the areas involved, no matter how small; monitoring and check work or information while organizing time and resources efficiently; ensuring that information/work is complete/accurate and following up with others to ensure that commitments have been fulfilled,
o Communications - Effective interpersonal skills, intercultural communications and presentation skills; Ability to communicate complex technical information in both written and verbal form to all levels of the organization
o Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
o Travel - This position requires travel to customer and non-customer sites in North America and Europe (<10%). Must have valid driver’s license in state of residency.
Required Education and Experience
BS in Computer Science, MS in Information Systems or 7+ years of proven experience gained in technical support or consultancy role in a corporate IT environment
§ Experience in the areas of user service/ client support and remote support
§ Knowledge of Linux operating systems, servers and applications a plus § Knowledge in the LAN/WAN environment; Lay3 switches, firewalls is a plus
§ Specific knowledge in selected areas such as Microsoft 365, standardization, IT security and cloud technologies
§ Ability to analyze and solve problems as well as solution-oriented and independent action.
§ Commitment, team spirit and communication skills.
§ Ability to stand, squat, bend, reach, kneel, twist, push and pull.