Front Office Specialist - #689778

A Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services. They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking.

Knowledge and Skills:

• Communication skills: Due to the nature of behavioral health, communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.
• Multi-tasking skills: Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.
• Phone and computer literacy: Must maintain proficient phone and computer handling skills. Typing a minimum 40 words per minute is necessary in order to properly document coordination, complete dispatch requirements, communicate via emails, and determine schedules.
• Other skills: A background in customer service and/or crisis, email etiquette, must be able to work effectively both independently and as a member of a growing team.

Duties:

• Verify demographics and client information
• Complete new client intake process
• Mark clients that attend and schedule future appointments
• Monitor faxes and emails and respond in a timely manner
• Complete all uploads and scans into client’s charts
• Collect copays and balances
• Coordination of care for all AHCCCS clients
• Check PCP ROI’s get them updated if needed
• Check voice mails that are left in the call center
• Attending Scheduled Meetings
• Coordinate with other departments
• Other duties as assigned

Qualifications and Education Requirements

• High school diploma or GED required
• Some college or associate’s/bachelor’s degree preferred