Front Office Specialist - #689778


Date: 4 days ago

City: Gilbert, Arizona

Contract type: Full Time

Work schedule: Full Day

A Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services. They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking.

Knowledge and Skills:

  • Communication skills: Due to the nature of behavioral health, communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.
  • Multi-tasking skills: Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.
  • Phone and computer literacy: Must maintain proficient phone and computer handling skills. Typing a minimum 40 words per minute is necessary in order to properly document coordination, complete dispatch requirements, communicate via emails, and determine schedules.
  • Other skills: A background in customer service and/or crisis, email etiquette, must be able to work effectively both independently and as a member of a growing team.


  • Verify demographics and client information
  • Complete new client intake process
  • Mark clients that attend and schedule future appointments
  • Monitor faxes and emails and respond in a timely manner
  • Complete all uploads and scans into client’s charts
  • Collect copays and balances
  • Coordination of care for all AHCCCS clients
  • Check PCP ROI’s get them updated if needed
  • Check voice mails that are left in the call center
  • Attending Scheduled Meetings
  • Coordinate with other departments
  • Other duties as assigned

Qualifications and Education Requirements

  • High school diploma or GED required
  • Some college or associate’s/bachelor’s degree preferred

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