Mail Services Specialist - #689802

Posted


24-Jan-2023




Service line


GWS Segment




Role type


Full-time










Areas of Interest


Administrative, Customer Service










Location(s)


Cambridge - Massachusetts - United States of America












Hi, we’re Host!




We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen




As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day




With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been




JOB SUMMARY




The Mail Services Specialist is crucial to the processing, preparation, and delivery of mail throughout Host-supported locations. The individual in this role maintains a precise daily schedule for the delivery of mail, packages, copy products and stationery, and ensures that items are mailed and delivered quickly and efficiently. The Mail Services Specialist is also responsible for stocking mail and postage supplies, inspecting deliveries and processing shipment requests with Host vendors




This individual safeguards deliveries from damage and tampering, in addition to other duties such as responding to production needs




DUTIES & RESPONSIBILITIES




Deliver mail, packages, copy products and stationery to assigned group/location per daily schedule. Ensure that all packages received/delivered are shipped and/or delivered same day, or alternatively consignee with be advised of next day delivery




Check daily and replenish, if necessary, all mail and postage supplies




Audit delivered items with delivery invoices. Approve or reject deliveries based on inspections. Check for contraband




Ensure all shipped packages are adequately protected against damage




Process shipment request with vendor, advising package owner of arrangements




Apply appropriate postage amounts and required identification to outgoing mail and packages




Stock copy rooms and provide first response for copier fleet production needs such as clearing jams (no tool repairs) and determining if a technician is needed




May perform other duties to include but not limited to monitoring on-line production/copy requests, setup of conference rooms for client meetings, and answer telephones in a professional manner, direct calls, and take messages




Performs other duties as assigned













QUALIFICATIONS




High School diploma or GED equivalent required and a minimum of 1 - 2 years of related work experience in warehouse, shipping and receiving




Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees




Comfortable meeting and engaging with new people




Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help




Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages




Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills




Intermediate skills with Microsoft Office Suite, handheld mobile technologies, and applications




Ability to use computer system to record materials received and shipped


Physical ability to assist with warehouse operations. Able to lift 50 lbs




SCOPE OF RESPONSIBILITY




Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor




SAFETY

• 
  Complete at a satisfactory level all required and assigned HSE training
• Follow all activity policies and procedures, including all HSE related requirements at all times
• Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
• Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

• Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
• Maintain and wear at all times required appropriate personal protective equipment (PPE)
• Apply appropriate material handling techniques at all times,
• Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified, and authorized to do so

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.