Coordinator I, Contact Center Operations NSO - #689804


Date: 1 week ago

City: Carrollton, Texas

Contract type: Full Time

Work schedule: Full Day

Position Summary...

What you'll do...

Provides support for associate training in Pharmacy and Health and Wellness areas by coordinating and facilitating certification courses (for example, Pharmacy Technician University); coordinating Computer Based Learning courses for associates; and preparing, reviewing, analyzing, and monitoring reports, logs, and forms (for example, training participation, process reports, compliance adherence, and standard operating procedure documentation)

Trains associates in Pharmacy and Health and Wellness areas by providing instruction on the proper preparation, operation, and troubleshooting of machinery; distributing training materials; providing feedback and responding to questions on equipment operation; and following up with associates to ensure completion of training

Develops training programs and materials in Pharmacy and Health and Wellness areas by conducting training needs analysis; identifying and developing training content and materials; adapting existing training content and materials; and evaluating training effectiveness

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges

Live our Values

Culture Champion

  • Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership

  • Is consistently humble, self-aware, honest, and transparent.
Embrace Change

Curiosity & Courage

  • Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change

  • Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer

Customer Focus

  • Delivers results while putting the customer first and applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking

  • Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates

Diversity, Equity & Inclusion

  • Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Collaboration & Influence

  • Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
impact to a range of audiences; and demonstrates energy and positivity for own work

Talent Management

  • Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others'
contributions and accomplishments

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications

1 year's experience in a pharmacy environment (for example, central fill, specialty, retail, mail order) OR 1 year's experience training other associates/employees

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications

Certification, or coursework, in focus group or meeting facilitation, Full-time trainer in a manufacturing environment, Holds an active/valid national certification certificate issued by Pharmacy Technician Certification Board (PTCE) or National Healthcareer Association (ExCPT), Meets state requirements to work as a Pharmacy Technician (for example, minimum age, qualification, registration, certification, and/or licensure when required by applicable State Board of Pharmacy or equivalent)

Primary Location...

1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of America

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