Coordinator I, Contact Center Operations NSO - #689804
Walmart
Date: 1 week ago
City: Carrollton, Texas
Contract type: Full Time
Work schedule: Full Day
Position Summary...
What you'll do...
Provides support for associate training in Pharmacy and Health and Wellness areas by coordinating and facilitating certification courses (for example, Pharmacy Technician University); coordinating Computer Based Learning courses for associates; and preparing, reviewing, analyzing, and monitoring reports, logs, and forms (for example, training participation, process reports, compliance adherence, and standard operating procedure documentation)
Trains associates in Pharmacy and Health and Wellness areas by providing instruction on the proper preparation, operation, and troubleshooting of machinery; distributing training materials; providing feedback and responding to questions on equipment operation; and following up with associates to ensure completion of training
Develops training programs and materials in Pharmacy and Health and Wellness areas by conducting training needs analysis; identifying and developing training content and materials; adapting existing training content and materials; and evaluating training effectiveness
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges
Live our Values
Culture Champion
Curiosity & Courage
Customer Focus
Diversity, Equity & Inclusion
Talent Management
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications
1 year's experience in a pharmacy environment (for example, central fill, specialty, retail, mail order) OR 1 year's experience training other associates/employees
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications
Certification, or coursework, in focus group or meeting facilitation, Full-time trainer in a manufacturing environment, Holds an active/valid national certification certificate issued by Pharmacy Technician Certification Board (PTCE) or National Healthcareer Association (ExCPT), Meets state requirements to work as a Pharmacy Technician (for example, minimum age, qualification, registration, certification, and/or licensure when required by applicable State Board of Pharmacy or equivalent)
Primary Location...
1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of America
What you'll do...
Provides support for associate training in Pharmacy and Health and Wellness areas by coordinating and facilitating certification courses (for example, Pharmacy Technician University); coordinating Computer Based Learning courses for associates; and preparing, reviewing, analyzing, and monitoring reports, logs, and forms (for example, training participation, process reports, compliance adherence, and standard operating procedure documentation)
Trains associates in Pharmacy and Health and Wellness areas by providing instruction on the proper preparation, operation, and troubleshooting of machinery; distributing training materials; providing feedback and responding to questions on equipment operation; and following up with associates to ensure completion of training
Develops training programs and materials in Pharmacy and Health and Wellness areas by conducting training needs analysis; identifying and developing training content and materials; adapting existing training content and materials; and evaluating training effectiveness
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges
Live our Values
Culture Champion
- Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
- Is consistently humble, self-aware, honest, and transparent.
Curiosity & Courage
- Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
- Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Customer Focus
- Delivers results while putting the customer first and applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
- Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Diversity, Equity & Inclusion
- Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
- Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
Talent Management
- Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others'
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications
1 year's experience in a pharmacy environment (for example, central fill, specialty, retail, mail order) OR 1 year's experience training other associates/employees
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications
Certification, or coursework, in focus group or meeting facilitation, Full-time trainer in a manufacturing environment, Holds an active/valid national certification certificate issued by Pharmacy Technician Certification Board (PTCE) or National Healthcareer Association (ExCPT), Meets state requirements to work as a Pharmacy Technician (for example, minimum age, qualification, registration, certification, and/or licensure when required by applicable State Board of Pharmacy or equivalent)
Primary Location...
1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of America
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