Eligibility Systems Support Technician - #689895

County of Sonoma

Date: 3 days ago

City: Santa Rosa, California

Salary: $70,399 - $85,572 / year

Contract type: Full Time

Work schedule: Full Day

Position Information

Grow your career with the County of Sonoma's Human Services Department.

Become an Eligibility Systems Support Technician and contribute to our community today!

Starting salary up to $41.00/hour ($85,571/year), a cash allowance of $600/month, and a competitive total compensation package!*

The Eligibility Systems Support Technician provides immediate program and technical assistance to end-users of CalWIN (California Work Opportunity and Responsibility to Kids Information Network), Covered CA/CalHEERS (California Healthcare Eligibility, Enrollment, and Retention System), MEDS (Medical Eligibility Determination System), EBT Edge (Electronic Benefit Transfer), My Benefits CalWIN, and other automated public assistance systems. This position will define, evaluate, and document problems with the various systems and propose solutions related to public assistance systems functions. They will also provide technical and eligibility-based training and case review services to ensure correct issuance of benefits and act as a subject matter expert when receiving questions from the public about our assistance programs

The ideal candidate will possess:

  • Expertise in CalWIN, CalHEERS, and other public assistance systems
  • Strong knowledge of Economic Assistance and Employment and Training Services programs, laws, and regulations
  • The ability to problem solve and troubleshoot complex issues related to public assistance programs and systems
  • Strong written and verbal communications skills
  • Experience providing technical and program assistance/support on common public assistance programs such as CalWORKS, Food Stamps, Medi-Cal, CMSP (California Medical Services Program) and Employment and Training Services
  • The ability to manage competing priorities in a fast-paced work environment
  • Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook

About the Human Services Departmen
t (HSD)

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community

As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFresh, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department

The Department works collaboratively at the federal, state, and local level to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services

What We Offer

Working at HSD offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

  • A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending upon assignment
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
  • An annual Staff Development/Wellness Benefit allowance of up to $500 and ongoing education/training opportunities
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
The Human Services Department is currently recruiting to fill an Eligibility Systems Support Technician. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) vacancies as they occur during the active status of the list.
Qualified County employees who wish to be considered for future vacancies should consider applying to this recruitment.

  • Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.


Minimum Qualifications

Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include one year of full-time experience performing duties equivalent to the County’s Senior Eligibility Specialist.


Three years of full-time experience performing duties equivalent to an Eligibility Specialist II including experience assessing eligibility for Medi-Cal and/or private health insurance.

License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Considerable knowledge of: CalWIN (California Work Opportunity and Responsibility to Kids Information Network), Covered CA/CalHEERS (California Healthcare Eligibility, Enrollment, and Retention System), MEDS (Medical Eligibility Determination System) and other automated public assistance systems; Federal, State and Local regulations governing public assistance eligibility programs; County policies, principles, practices and procedures of programs supported by the CalWIN system; applicable federal, state and county public assistance programs, legislation, and regulations; public assistance system functionality and design; laws, rules, and regulations governing eligibility and determination for diverse public assistance programs related to Medi-Cal, private health insurance plans, and other public assistance.

Working knowledge of: Systemic processes related to managing client cases in CalWIN/CalSAWS; principle sources of information necessary to establish eligibility of applicants or recipients for various public assistance programs including Medi-Cal, private health insurance plans, and other public assistance and human service programs; tax regulations, rules, terminology, forms, and household filing status; research and reporting methods, techniques, and procedures; modern equipment and communication tools; computers and software programs (e.g. Microsoft software packages); record-keeping and reporting methods; techniques for developing effective working relationships with the public, other governmental agencies, and other personnel.

Ability to: Understand and apply rules, regulations, policies, and legislation; stay current on new Economic Assistance program regulations and determine the impact of regulatory change on the supporting system; assess and resolve system use and application problems and follow through to resolution; assist in determining eligibility and tax implications; interpret and explain complex rules, regulations, and revisions; review a variety of tax documents; identify, evaluate, and research system operational problems; make recommendations for new and/or improved processes; train and instruct individuals and groups on the use of the CalWIN and/or CalSAWS system; establish and maintain effective working relationships with those contacted in the course of business (e.g., staff, the public, and other agencies); communicate clearly and concisely and explain complex regulations and policies both orally and in writing.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
  • Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.


Responses to supplemental questions
will be
scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

Application & Supplemental Questionnaire Appraisal Examination
(weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

  • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates


A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position


Applications are accepted online at: www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need

HR Analyst: EP

HR Tech: EV

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume