GUEST RELATIONS SPECIALIST - TRAIL WINDS - #689980
City of Thornton
Date: 1 week ago
City: Thornton, Colorado
Salary: $21 - $28 / hour
Contract type: Full Time
Work schedule: Full Day
SUMMARY
Under general supervision, performs front desk services including cashier and receptionist duties at an assigned location and performs related duties as required
WORK HOURS:
ESSENTIAL FUNCTIONS
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
Performs front desk services and operations at an assigned location providing excellent customer service, including but not limited to as applicable, interacting with customers to answer questions and resolve problems, directing customers to proper locations, providing information, processing utility payments, scheduling rooms, making reservations, checking equipment in and out, and assisting the public in general
Performs cash handling in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports
Communicates effectively with customers in person and over the telephone
Communicates and enforces policies and procedures
Assists in the maintenance of various records such as inventory, activity reports, receipts, memberships, reservations, and minor financial accounts
May assist in quality control type responsibilities, which could include, but is not limited to verifying cash outs, running a variety of reports, monitoring of information collection and distribution at the front desk
May train and mentor less experienced staff on duties and procedures and may provide functional supervision
May be required to work overtime
Assists with special projects and performs other duties as assigned
The following functions are specific to the Community Services Department:
Controls facility admission, including collecting drop-in fees, I.D. verification, processing membership registrations and punch card sales, and dispensing photo I.D. cards
Observes guest use and informs supervisors of improper facility or equipment use
Performs program registration during peak demand periods
QUALIFICATIONS
Education/Experience:
High school diploma or GED; three years of progressively responsible customer service, receptionist, or cash handling experience, preferably in the related (i.e., recreation, arts, etc.) setting. Equivalent combinations of education and experience may be considered
Licensing/Certification Requirements:
May need the ability to travel to various locations in a timely manner as the job requires
Knowledge, Skills, and Abilities:
Knowledge of the policies, procedures and goals of the city of Thornton and the department
Knowledge of general office practices and procedures
Knowledge of basic mathematics, spelling, grammar, punctuation and vocabulary
Knowledge of Rec Trac may be required
Knowledge of recreation facilities and operations may be required
Skill in organizing and managing multiple competing tasks
Skill in maintaining filing systems
Skill in working independently in the absence of supervision
Skill in exercising independent judgment when prioritizing duties
Ability to perform more complex and responsible types of guest relations functions
Ability to provide quality guest services
Ability to handle money accurately, conscientiously, and honestly
Ability to work in a high-usage, fast-paced environment
Ability to understand and carry out written and verbal instructions
Ability to understand and apply policies and procedures
Ability to read, interpret, explain, and enforce policies or procedures to constituents
Ability to identify problems or issues, analyze data, and make sound recommendations based upon findings
Ability to train, mentor, and provide functional supervision as required
Ability to operate standard office equipment, including cash register drawer, personal computers, punch card sales equipment, camera, account balancing equipment, facsimile, photocopiers, and multi-line telephones
Ability to use standard office equipment, computer equipment and software required for the position such as Rec Trac, Excel, Word, and Outlook
Ability to establish and maintain effective working relationships with city employees and the general public
Ability to deal with the public in a mature, effective, and responsible manner
Ability to listen well and communicate effectively orally and in writing with various audiences
Ability to maintain appropriate keyboard skills necessary for successful job performance
Physical and Mental Requirements:
While performing the duties of this job, the employee is required to sit, stand and perform duties requiring the use of repetitive motions for prolonged periods. The employee is regularly required to walk, demonstrate manual dexterity, talk, hear, and see. The employee is required to exercise visual concentration for extended periods of time. The employee is also required to perform light lifting
TESTING PROCEDURES
Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources
Your application will be used as a screening tool. Completeness and accuracy are important! Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration
As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record. A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions
Dental Insurance
Vision Insurance
Life, Dependent Life & Supplemental Life Insurance Options
Voluntary Accidental Death & Dismemberment Policy
Flexible Spending Plan
Retiree Health Savings Plan
Pension Plan & Deferred Compensation Plans
Short & Long-term Disability Plans
Paid Holidays
Vacation & Sick Leave
Multilingual Incentive Pay
Recreation Pass
Wellness Program - Learn more here
In-House Training Opportunities
Tuition Reimbursement
Employee Assistance Program
Flexible Schedules
Hybrid Schedules
Under general supervision, performs front desk services including cashier and receptionist duties at an assigned location and performs related duties as required
WORK HOURS:
- Sunday: 7:30 am - 4:30 pm
- Monday: 12:00 pm - 9:00 pm
- Tuesday through Thursday: 10:00 am - 7:00 pm
ESSENTIAL FUNCTIONS
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
Performs front desk services and operations at an assigned location providing excellent customer service, including but not limited to as applicable, interacting with customers to answer questions and resolve problems, directing customers to proper locations, providing information, processing utility payments, scheduling rooms, making reservations, checking equipment in and out, and assisting the public in general
Performs cash handling in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports
Communicates effectively with customers in person and over the telephone
Communicates and enforces policies and procedures
Assists in the maintenance of various records such as inventory, activity reports, receipts, memberships, reservations, and minor financial accounts
May assist in quality control type responsibilities, which could include, but is not limited to verifying cash outs, running a variety of reports, monitoring of information collection and distribution at the front desk
May train and mentor less experienced staff on duties and procedures and may provide functional supervision
May be required to work overtime
Assists with special projects and performs other duties as assigned
The following functions are specific to the Community Services Department:
Controls facility admission, including collecting drop-in fees, I.D. verification, processing membership registrations and punch card sales, and dispensing photo I.D. cards
Observes guest use and informs supervisors of improper facility or equipment use
Performs program registration during peak demand periods
QUALIFICATIONS
Education/Experience:
High school diploma or GED; three years of progressively responsible customer service, receptionist, or cash handling experience, preferably in the related (i.e., recreation, arts, etc.) setting. Equivalent combinations of education and experience may be considered
Licensing/Certification Requirements:
May need the ability to travel to various locations in a timely manner as the job requires
Knowledge, Skills, and Abilities:
Knowledge of the policies, procedures and goals of the city of Thornton and the department
Knowledge of general office practices and procedures
Knowledge of basic mathematics, spelling, grammar, punctuation and vocabulary
Knowledge of Rec Trac may be required
Knowledge of recreation facilities and operations may be required
Skill in organizing and managing multiple competing tasks
Skill in maintaining filing systems
Skill in working independently in the absence of supervision
Skill in exercising independent judgment when prioritizing duties
Ability to perform more complex and responsible types of guest relations functions
Ability to provide quality guest services
Ability to handle money accurately, conscientiously, and honestly
Ability to work in a high-usage, fast-paced environment
Ability to understand and carry out written and verbal instructions
Ability to understand and apply policies and procedures
Ability to read, interpret, explain, and enforce policies or procedures to constituents
Ability to identify problems or issues, analyze data, and make sound recommendations based upon findings
Ability to train, mentor, and provide functional supervision as required
Ability to operate standard office equipment, including cash register drawer, personal computers, punch card sales equipment, camera, account balancing equipment, facsimile, photocopiers, and multi-line telephones
Ability to use standard office equipment, computer equipment and software required for the position such as Rec Trac, Excel, Word, and Outlook
Ability to establish and maintain effective working relationships with city employees and the general public
Ability to deal with the public in a mature, effective, and responsible manner
Ability to listen well and communicate effectively orally and in writing with various audiences
Ability to maintain appropriate keyboard skills necessary for successful job performance
Physical and Mental Requirements:
While performing the duties of this job, the employee is required to sit, stand and perform duties requiring the use of repetitive motions for prolonged periods. The employee is regularly required to walk, demonstrate manual dexterity, talk, hear, and see. The employee is required to exercise visual concentration for extended periods of time. The employee is also required to perform light lifting
TESTING PROCEDURES
Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources
Your application will be used as a screening tool. Completeness and accuracy are important! Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration
As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record. A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions
The City of Thornton offers employees an outstanding benefits package. Benefit eligibility is based on the status of the position. Please view this link (Download PDF reader) to see our 2023 Benefits Guide.
Benefits offered may include the following depending on the job type/status of the position:
Dental Insurance
Vision Insurance
Life, Dependent Life & Supplemental Life Insurance Options
Voluntary Accidental Death & Dismemberment Policy
Flexible Spending Plan
Retiree Health Savings Plan
Pension Plan & Deferred Compensation Plans
Short & Long-term Disability Plans
Paid Holidays
Vacation & Sick Leave
Multilingual Incentive Pay
Recreation Pass
Wellness Program - Learn more here
In-House Training Opportunities
Tuition Reimbursement
Employee Assistance Program
Flexible Schedules
Hybrid Schedules
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