GUEST RELATIONS SPECIALIST - TRAIL WINDS - #689980

City of Thornton


Date: 1 week ago

City: Thornton, Colorado

Salary: $21 - $28 / hour

Contract type: Full Time

Work schedule: Full Day

SUMMARY




Under general supervision, performs front desk services including cashier and receptionist duties at an assigned location and performs related duties as required



WORK HOURS:

  • Sunday: 7:30 am - 4:30 pm
  • Monday: 12:00 pm - 9:00 pm
  • Tuesday through Thursday: 10:00 am - 7:00 pm




ESSENTIAL FUNCTIONS




(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)



Performs front desk services and operations at an assigned location providing excellent customer service, including but not limited to as applicable, interacting with customers to answer questions and resolve problems, directing customers to proper locations, providing information, processing utility payments, scheduling rooms, making reservations, checking equipment in and out, and assisting the public in general



Performs cash handling in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports



Communicates effectively with customers in person and over the telephone



Communicates and enforces policies and procedures



Assists in the maintenance of various records such as inventory, activity reports, receipts, memberships, reservations, and minor financial accounts



May assist in quality control type responsibilities, which could include, but is not limited to verifying cash outs, running a variety of reports, monitoring of information collection and distribution at the front desk



May train and mentor less experienced staff on duties and procedures and may provide functional supervision



May be required to work overtime



Assists with special projects and performs other duties as assigned




The following functions are specific to the Community Services Department:



Controls facility admission, including collecting drop-in fees, I.D. verification, processing membership registrations and punch card sales, and dispensing photo I.D. cards



Observes guest use and informs supervisors of improper facility or equipment use



Performs program registration during peak demand periods






QUALIFICATIONS




Education/Experience:

High school diploma or GED; three years of progressively responsible customer service, receptionist, or cash handling experience, preferably in the related (i.e., recreation, arts, etc.) setting. Equivalent combinations of education and experience may be considered




Licensing/Certification Requirements:

May need the ability to travel to various locations in a timely manner as the job requires




Knowledge, Skills, and Abilities:

Knowledge of the policies, procedures and goals of the city of Thornton and the department

Knowledge of general office practices and procedures

Knowledge of basic mathematics, spelling, grammar, punctuation and vocabulary

Knowledge of Rec Trac may be required

Knowledge of recreation facilities and operations may be required

Skill in organizing and managing multiple competing tasks

Skill in maintaining filing systems

Skill in working independently in the absence of supervision

Skill in exercising independent judgment when prioritizing duties

Ability to perform more complex and responsible types of guest relations functions

Ability to provide quality guest services

Ability to handle money accurately, conscientiously, and honestly

Ability to work in a high-usage, fast-paced environment

Ability to understand and carry out written and verbal instructions

Ability to understand and apply policies and procedures

Ability to read, interpret, explain, and enforce policies or procedures to constituents

Ability to identify problems or issues, analyze data, and make sound recommendations based upon findings

Ability to train, mentor, and provide functional supervision as required

Ability to operate standard office equipment, including cash register drawer, personal computers, punch card sales equipment, camera, account balancing equipment, facsimile, photocopiers, and multi-line telephones

Ability to use standard office equipment, computer equipment and software required for the position such as Rec Trac, Excel, Word, and Outlook

Ability to establish and maintain effective working relationships with city employees and the general public

Ability to deal with the public in a mature, effective, and responsible manner

Ability to listen well and communicate effectively orally and in writing with various audiences

Ability to maintain appropriate keyboard skills necessary for successful job performance




Physical and Mental Requirements:

While performing the duties of this job, the employee is required to sit, stand and perform duties requiring the use of repetitive motions for prolonged periods. The employee is regularly required to walk, demonstrate manual dexterity, talk, hear, and see. The employee is required to exercise visual concentration for extended periods of time. The employee is also required to perform light lifting




TESTING PROCEDURES




Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources



Your application will be used as a screening tool. Completeness and accuracy are important! Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration



As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record. A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions











The City of Thornton offers employees an outstanding benefits package. Benefit eligibility is based on the status of the position. Please view this link (Download PDF reader) to see our 2023 Benefits Guide.

Benefits offered may include the following depending on the job type/status of the position:

Health Insurance

Dental Insurance

Vision Insurance

Life, Dependent Life & Supplemental Life Insurance Options

Voluntary Accidental Death & Dismemberment Policy

Flexible Spending Plan

Retiree Health Savings Plan

Pension Plan & Deferred Compensation Plans

Short & Long-term Disability Plans

Paid Holidays

Vacation & Sick Leave

Multilingual Incentive Pay

Recreation Pass

Wellness Program - Learn more here

In-House Training Opportunities

Tuition Reimbursement

Employee Assistance Program

Flexible Schedules

Hybrid Schedules



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