Food and Beverage Manager - #740213

Westgate Resorts

Date: 01/14/2022 13:00 PM

City: Cocoa, Florida

Contract type: Full Time

Work schedule: Full Day

Company Description

About Cocoa Beach Pier

Calling all Food & Beverage Managers. How would you like to go to work at the beach every day? Lead the culinary team at the historic Cocoa Beach Pier where island living, breathtaking ocean views, incredible views of space launches and fresh creative cuisine are the perfect fit for a new lifestyle in the new year. This position is the driving force behind delighting guests with a variety of fresh seafood and other specialties.

Oversee the best of the best in beachfront dining in a multi outlet complex. Venues include Rikki Tiki Tavern, an oversized Tiki bar with creative food and specialty cocktails located 800 feet out over the Atlantic ocean, Pelicans Ocean Grill Restaurant with floor to ceiling ocean views on all sides and outdoor seating over the water, The Boardwalk Bar and Restaurant with incredible views of the beach, Keith's Oyster Bar serving oysters and a variety of seafood specialties, Sea Dogs located directly on the beach featuring Nathan's famous hot dogs and a variety of quick service options and an elegant catering and banquet venue with spectacular views of sand and surf.


Job Description

To ensure objectives are met in all the restaurants, bars and food outlets. Direct and coordinate all activities regarding the restaurant, and beverage departments by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ensure adherence to product receiving procedures consistent with department policies

Oversees and coordinates work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards

Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock

Prepare weekly revenue forecasts and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines

Inspects bar and restaurant locations for conformance to governments and company safety, security and sanitation requirements

Ensure all areas are adhering to company cash handling procedures, conduct cash till and bank audits on regular basis.

Develop and implement outlets business plans, review and recommend adjustments quarterly

Organize regularly scheduled training classes and meetings with the entire staff

Conduct formal performance evaluation of all beverage staff and restaurant management

Discipline individual staff in accordance to company guidelines

Authorize discounted/complimentary guest relation checks within department guidelines

Responsible for New Hire staff selection, interviewing, and department training. These are all to be conducted within company/department guidelines

Operate outlets within company guidelines

Participate in company monthly Goals & Measurements Program

Maintains current and accurate standard operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies

Maintains each outlets par stock per department procedure

Administers liquor/beverage requisitions per department procedure

Ensures adherence to beverage controls per company and department policies

Maintains and evaluates a spill/mistake drink record daily

Performs POS System, voids within department procedures

Researches/tracks missing check reports

Submits POS system program changes per department procedures

Completes guest walk out reports per department policy

Responds to guest inquiries, complaints in a professional and urgent manner

Performs department self-audit annually documenting policy violations

Submits accurate related costs to department transfer requisitions

Costs out new concepts/venues to analyze profitability

Approves invoices per company policy

Maintains proper key control

Submits China, glassware, Silver and Linen inventory quarterly

Audits Guests' checks, documenting irregularities, cash control violations

Prepares/maintains accurate and complete monthly department reports per company policies

Completes/maintains monthly inventories with accuracy per established procedure

Observes use of cash registers to ensure proper programming and use

Observes staff opening/closing outlet procedures, maintains current documents checklist

Assigns daily production planning

Maintains accurate outlet analytical information throughout the year to support budget planning

Documents staff call-in/tardiness

Implements department action plans as directed.

Enforces staff, company and department grooming policies

Attends and participates in required department manager meetings

Evaluates individual staff customer service quality levels daily

Supports/embraces company's Service philosophy, motto, standards, and Principles of Service

Maintains current job descriptions within department

Recognizes/praises staff extraordinary service, rewards staff utilizing team recognition programs


Responsible for the overall direction, coordination and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate's degree (A, A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training, or equivalent combination of education and experience.


Ability to read, analyze and interprets general business periodicals, professional journals, technical procedures or governmental regulations, Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.



Food Handlers Certification required within 30 days of hire and must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Wellness Programs
  • Tuition Assistance
  • Fun, family culture
  • Employee Assistance Program (EAP)
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs
  • Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

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