Benefit Programs Specialist I/II - #740342

Virginia Dept of Social Services - Local

Date: 01/14/2022 16:30 PM

City: Gloucester, Virginia

Salary: $38,305 / year

Contract type: Full Time

Work schedule: Full Day

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs.

Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, Supplemental Nutrition Assistance Plan, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.

Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter’s performing all the assigned eligibility duties independently and making judgments following agency practices and procedures as well as mandated federal, state, or local laws and policies.

Responsibilities of the position include but are not limited to the following:

  • Processes applications for the Supplemental Nutrition Assistance Program and Medicaid.
  • Conducts interviews to determine eligibility for assistance and re-determines their continuing eligibility;
  • Determine eligibility for assistance and benefit levels using automated systems and manual methods
  • Interpret policies and procedures applicable to various programs
  • Monitor cases for changes in recipient circumstances and implement changes to appropriately reflect benefit level within guidelines
  • Explains client responsibilities, rights and program availability;
  • Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
  • Compute assistance plans;
  • Determines the need for and amount of allowances for special circumstance items;
  • Evaluates such social factors as education, work experience, and levels of social functioning; and
  • Evaluates employability of clients and explores potential sources of income.
  • Identify clearly discernible social problems and refer clients to Services Intake
  • Provide individuals with information about other community agencies that can provide additional services and resources.
  • This position may not be eligible to telework for the first six months.

Minimum Qualifications
  • Experience working in an office environment providing customer service to the general public.
  • Some knowledge of basic human behavior.
  • Ability to perform mathematic calculations to include percentages, formulas and averages.
  • Conduct interviews for the purpose of gathering information, evaluating situations, and analyzing information.
  • Skilled in operating a personal computer and the associated office and agency software.
  • Demonstrate ability to communicate effectively both orally and in writing.
  • Apply common sense understanding to carry out instructions furnished in written or oral form.
  • Exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
  • Utilize various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data.
  • Maintain professional ethics related to confidentiality.
  • Establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful conditions.

Preferred Qualifications
High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Working knowledge of financial assistance programs sufficient to determine or re- determine eligibility for benefits.

  • Preferred completion of required benefit programs training.
  • Experience with related agency software is preferred.
  • Ability to interpret and apply complex policy.

Special Requirements
All applicants are subject to a Criminal History Background search, Central Registry (CPS) search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment) and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Based on the response to this posting, this position may be filled as a Benefits Programs Specialist I or a Benefit Programs Specialist II

Special Instructions to Applicants
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. CONSIDERATION FOR AN INTERVIEW IS BASED SOLELY ON THE INFORMATION WITHIN THE APPLICATION. Applicants must include complete work history, including periods of unemployment, if applicable. Please refer to your RMS account for the status of your application and this position

Name Virginia Wiehrs

Phone 804-693-1292




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