Technical Support Intern - Summer 2022 - #740352

Mandiant


Date: 01/14/2022 17:00 PM

City: Draper, Utah

Contract type: Intern

Work schedule: Full Day

Company Description

Working as a seamless, scalable extension of customer security operations, FireEye Security offers a single platform that blends innovative security technologies, and nation-state grade threat intelligence. With this approach, FireEye Security eliminates the complexity and burden of cybersecurity for organizations struggling to prepare for, prevent, and respond to cyberattacks. Our security portfolio protects customers across endpoints, infrastructure, applications, and in the cloud. For more information, please visit www.fireeye.com.

Job Description

The FireEye mission is to relentlessly protect our customers with innovative technology and expertise learned on the frontlines of cyber-attacks. As a leading trusted advisor, the FireEye Customer Success team proactively partners with our customers to realize our mission. The Customer Success team helps to accelerate the development of innovative and effective security solutions designed to protect customers' most valuable assets with our engineering, intelligence, services, and consulting teams unified under a single banner. This tightly coordinated collaboration brings unmatched insights from the frontlines directly into customer defenses.

As a Technical Support Intern, you are an integral part of the Customer Success Team. As a successful Technical Support Intern, you will excel in learning new technologies and continue to expand upon core knowledge. You will use your highly analytical skills to derive facts quickly, methodically, and accurately. You will thrive in a customer-facing environment, providing resolution to complex problems.

 What You Will Do: 

  • Provide responsive, high-quality services through timely and knowledgeable customer interactions
  • Be the focal point for customer regarding product issues, network problems, alert & detection efficacy of our products and setup/configuration/access to products 
  • Work closely with other support representatives, engineers, sales, among other internal teams to gain knowledge and provide solutions to customers  
  • Provide proper communication and guidance to customers, setting proper expectations appropriately and accurately

Qualifications

 Basic Requirements:

  • Experience working in a customer-facing environment
  • Fundamental networking knowledge and skills associated with subnetting, routing, OSI model, packet analysis (tcpdump/wireshark), and common network protocols
  • Fundamental knowledge and skills associated with Linux Operating Systems, comfortable working from CLI and an understanding of basic processes and functionality
  • Fundamental knowledge and skills associated with email MTA’s, email protocols, and a general understanding of email message flow
  • Must be eligible to work in the US without sponsorship

Additional Qualifications:

  • Strong interpersonal and communication skills to successfully train users in applications and operating system fundamentals and writing basic documentation
  • Strong time management skills

Additional Information

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Mandiant (formerly FireEye) has announced the sale of its Products business to Symphony Technology Group. Learn more about the sale here: https://www.fireeye.com/company/press-releases/2021/fireeye-announces-sale-of-fireeye-products-business-to-symphony-technology-group.html. This position will be part of the FireEye Security organization under the purchasing company. Our new company's security portfolio protects customers across endpoints, infrastructure, applications, and in the cloud. We will accelerate efforts to develop an integrated security platform powered by artificial intelligence and automation for superior threat detection and prevention.

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