Customer Care Cross Reference/Quote Representative - #740630

MSC Industrial Supply


Date: 01/14/2022 21:00 PM

City: Albany, Minnesota

Contract type: Full Time

Work schedule: Full Day

Build a better career with MSC


Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.



Due to MSC being a federal contractor all associates must be fully vaccinated to work at MSC or any of our entities.









Requisition ID : 9107




Employment Type : Full Time



Job Category : Customer Care / Contact Centre



Work Location : Albany Marine Base (NonRemote)



State or Province : Georgia (US-GA)



Potential Work Location : United States : Alabama : Anniston || United States : Alabama : Birmingham || United States : Alabama : Cullman || United States : Alabama : Fort Payne || United States : Alabama : Madison || United States : Alabama : Mobile || United States : Alabama : Montgomery || United States : Alabama : Scottsboro || United States : Alabama : Selma || United States : California : Baja || United States : California : Bakersfield || United States : California : Chatsworth || United States : California : Fresno || United States : California : GardenGrove || United States : California : Hesperia || United States : California : Lancaster || United States : California : Los Angeles || United States : California : Merced || United States : California : Modesto || United States : California : Oakland || United States : California : Ontario || United States : California : Orange County || United States : California : Palmdale || United States : California : Riverside || United 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Columbia : Washington || United States : Florida : Fort Lauderdale || United States : Florida : Fort Myers || United States : Florida : Gainesville || United States : Florida : Jacksonville || United States : Florida : Miami || United States : Florida : Naples || United States : Florida : Naval Air Station Jax || United States : Florida : Orlando || United States : Florida : Palmetto-Bradenton || United States : Florida : Pensacola || United States : Florida : Port St. Lucie || United States : Florida : Riviera Beach || United States : Florida : St. Augustine || United States : Florida : Stuart || United States : Florida : Tampa || United States : Georgia : Albany || United States : Georgia : Albany || United States : Georgia : Atlanta || United States : Georgia : Augusta || United States : Georgia : LaGrange || United States : Georgia : Norcross || United States : Georgia : Robins Air Force Base || United States : Georgia : Savannah || United States : Georgia : Tyrone || United States : Georgia : Valdosta || United States : Georgia : Warner Robins || United States : Illinois : Bloomington || United States : Illinois : Chicago || United States : Illinois : Decator || United States : Illinois : Freeport || United States : Illinois : Hanover Park || United States : Illinois : Joliet || United States : Illinois : Morton || United States : Illinois : Mount Vernon || United States : Illinois : New Lenox || United States : Illinois : Rockford || United States : Illinois : Sullivan || United States : Illinois : Sullivan || United States : Illinois : Tinley Park || United States : Illinois : Tinley Park || United States : Illinois : Wood Dale || United States : Indiana : Columbus || United States : Indiana : Connersville || United States : Indiana : Decatur || United States : Indiana : Elkhart || United States : Indiana : Fort Wayne || United States : Indiana : Indianapolis || United States : Indiana : Lafayette || United States : Indiana : Portage || United States : Indiana 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Maryland : Salisbury || United States : Massachusetts : Boston || United States : Massachusetts : Chicopee || United States : Massachusetts : Springfield || United States : Massachusetts : Woburn || United States : Massachusetts : Worcester || United States : Michigan : Alpena || United States : Michigan : Detroit || United States : Michigan : Grand Rapids || United States : Michigan : Holland || United States : Michigan : Kalamazoo || United States : Michigan : Lansing || United States : Michigan : Livonia || United States : Michigan : Ludington || United States : Michigan : Saginaw || United States : Michigan : South Haven || United States : Michigan : Southfield || United States : Michigan : Traverse City || United States : Michigan : Traverse City || United States : Michigan : Warren || United States : Minnesota : Blaine || United States : Minnesota : Duluth || United States : Minnesota : Maple Grove || United States : Minnesota : Minneapolis || United States : Minnesota : Monticello || United States : Minnesota : New Brighton || United States : Minnesota : Sauk Rapids || United States : Montana : Billings || United States : Montana : Bozeman || United States : Montana : Great Falls || United States : Montana : Kalispell || United States : Montana : Missoula || United States : New Hampshire : Amherst || United States : New Hampshire : Dover || United States : New Hampshire : Haverhill || United States : New Hampshire : Manchester || United States : New Hampshire : Milford || United States : New Hampshire : New Market || United States : New Hampshire : Portsmouth || United States : New Hampshire : Rochester || United States : New Jersey : Bellmawr || United States : New Jersey : Glassboro || United States : New Jersey : Kenilworth || United States : New Mexico : Albuquerque || United States : New Mexico : Las Cruces || United States : New York : Albany || United States : New York : Binghamton || United States : New York : Bronx || United States : New York : Buffalo || United States : New York : Irvington || United States : New York : Jamestown || United States : New York : Long Island || United States : New York : Manhattan || United States : New York : Melville || United States : New York : New Hyde Park || United States : New York : Port Chester || United States : New York : Poughkeepsie || United States : New York : Rochester || United States : New York : Scarsdale || United States : New York : Sunnyside || United States : New York : Syracuse || United States : New York : Valhalla || United States : New York : White Plains || United States : New York : Woodside || United States : North Carolina : Camp Lejeune || United States : North Carolina : Charlotte || United States : North Carolina : Davidson || United States : North Carolina : Durham || United States : North Carolina : Fayetteville || United States : North Carolina : Greensboro || United States : North Carolina : Greenville || United States : North Carolina : Hickory || United States : North Carolina : Raleigh || United States : North Carolina : Roanoke Rapids || United States : North Carolina : Rocky Mount || United States : North Carolina : Sanford || United States : North Carolina : Smithfield || United States : North Carolina : Statesville || United States : North Dakota : Fargo || United States : North Dakota : Fargo || United States : North Dakota : Minot || United States : North Dakota : Williston || United States : Ohio : Ashtabula || United States : Ohio : Canton || United States : Ohio : Cincinnati || United States : Ohio : Cleveland || United States : Ohio : Columbus || United States : Ohio : Conneaut || United States : Ohio : Dayton || United States : Ohio : Findlay || United States : Ohio : Massillon || United States : Ohio : Niles || United States : Ohio : South Point || United States : Ohio : Tiffin || United States : Ohio : Toledo || United States : Oklahoma : Oklahoma || United States : Oklahoma : Tulsa || United States : Oklahoma : Valliant || United States : Pennsylvania : Allentown || United States : Pennsylvania : Bradford || United States : Pennsylvania : Erie || United States : Pennsylvania : Frackville || United States : Pennsylvania : Gettysburg || United States : Pennsylvania : Hanover || United States : Pennsylvania : Harrisburg || United States : Pennsylvania : Lancaster || United States : Pennsylvania : Lebanon || United States : Pennsylvania : Philadelphia || United States : Pennsylvania : Pittsburgh || United States : Pennsylvania : Reading || United States : Pennsylvania : Shippensburg || United States : Pennsylvania : Warminster || United States : Pennsylvania : Warren || United States : Pennsylvania : Washington || United States : Pennsylvania : Wilkes Barre || United States : Pennsylvania : York || United States : Rhode Island : Pawtucket || United States : Rhode Island : Providence || United States : South Carolina : Charleston || United States : South Carolina : Greenville || United States : South Carolina : Myrtle Beach || United States : South Carolina : Rock Hill || United States : South Carolina : Summerville || United States : South Dakota : Sioux Falls || United States : South Dakota : Watertown || United States : Tennessee : Chattanooga || United States : Tennessee : Dyersburg || United States : Tennessee : Gallatin || United States : Tennessee : Hendersonville || United States : Tennessee : Jackson || United States : Tennessee : Johnson City || United States : Tennessee : Kingsport || United States : Tennessee : Knoxville || United States : Tennessee : Lebanon || United States : Tennessee : Lenoir City || United States : Tennessee : Loudon || United States : Tennessee : Memphis || United States : Tennessee : Nashville || United States : Tennessee : Paris || United States : Texas : Amarillo || United States : Texas : Arlington || United States : Texas : Baytown || United States : Texas : Beaumont || United States : Texas : Carrolton || United States : Texas : Corpus Christi || United States : Texas : Dallas || United States : Texas : Denton || United States : Texas : ElPaso || United States : Texas : Fort Worth || United States : Texas : Garland || United States : Texas : Grand Prairie || United States : Texas : Harlingen || United States : Texas : Houston || United States : Texas : Laredo || United States : Texas : Longview || United States : Texas : Mansfield || United States : Texas : McKinney || United States : Texas : Midland || United States : Texas : Odessa || United States : Texas : Orange || United States : Texas : Port Arthur || United States : Texas : Red River Army Depot || United States : Texas : Richardson || United States : Texas : San Antonio || United States : Texas : Waco || United States : Texas : Wichita Falls || United States : Vermont : Burlington || United States : Virginia : Danville || United States : Virginia : Dublin || United States : Virginia : Lynchburg || United States : Virginia : Newport News || United States : Virginia : Quantico || United States : Virginia : Richmond || United States : Washington : Bellingham || United States : Washington : Everett || United States : Washington : Kennewick || United States : Washington : Seattle || United States : Washington : Spokane || United States : Washington : Spokane || United States : West Virginia : Poca || United States : Wisconsin : Antigo || United States : Wisconsin : Appleton || United States : Wisconsin : Franksville || United States : Wisconsin : Green Bay || United States : Wisconsin : Madison || United States : Wisconsin : Manitowa || United States : Wisconsin : Milwaukee || United States : Wisconsin : Shawano || United States : Wisconsin : Sturgeon || United States : Wisconsin : Wausau



BRIEF POSITION SUMMARY:




The position of Cross Reference Quote Rep works to convert various UPC codes to MSC part numbers using the cross reference database.



DUTIES and RESPONSIBILITIES:




  • Works with the cross-reference database to convert Competitor, Manufacturer, UPC (Universal Product Code), NSN (National Stocking Number), and other nomenclature to MSC part numbers.


  • Adds non cross-referenced items (not currently in the AS400 database) into the competitive cross reference database.


  • Makes good business decisions when crossing items for the requested quote based on guidelines provided by the project owner.


  • Complete tasks based on timelines mutually agreed upon by the requestor and the RFQ team to meet customer expectations.


  • Is persistent and quality oriented when identifying, sourcing and crossing products.


  • Maintains record status and tracking documentation as required.


  • Communicates customer/database concerns to management to ensure the most effective resolution.


  • Remains up to date with all cross-reference functions to provide additional resources when required.


  • Builds internal and external relationships via exceptional levels of service to ensure customer satisfaction.


  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.


  • Participates in special projects and performs additional duties as required.




  • INDICATES ESSENTIAL DUTIES:


To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.



EDUCATION and EXPERIENCE:




  • High school diploma or equivalent is required.


  • Minimum of two years industry experience is required.




SKILLS:




  • Basic proficiency in Windows PC as well as the Internet is required.


  • Proficiency in basic Excel skills necessary to manipulate data for uploading and downloading functions


  • Proficiency in the AS/400 sales related functions required.


  • Familiarity with a variety of industrial products is required.


  • Good communication skills are required.


  • Product Knowledge


  • Web SOE




#MIQ



People. Collaboration. Insight. That’s how you build something that works




Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.



We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.



If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.



Equal Opportunity Statement


At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.



Nearest Major Market: Atlanta

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