Service Advisor - Truck Care - #740695

Love's Travel Stops & Country Stores


Date: 01/14/2022 23:00 PM

City: Greenup, Illinois

Contract type: Full Time

Work schedule: Full Day

Req ID: 289253



Service Advisor - Truck Care



Welcome to Love’s!



Our service advisors are customer-focused professionals who listen to the customer’s concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts



Service Advisor Responsibilities:

Greeting customers in person or by phone and providing exceptional customer service



Listen to the description of problems or service needed



Determine type of service required based on diagnosis and prepare repair orders



Estimate the time and cost of every repair



Advise customers on other available services



Secure agreement from the customer prior to all repairs



Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels



Clearly explain the requested service of every truck



Act as a liaison between the customers and technicians



Maintains documentation, including purchases orders, invoices, work orders, etc



Verify all final invoices and reconcile work performed and charges



We have a lot to offer:

Medical/dental/vision and life insurance plans



Flexible scheduling



Road to Success program for career development



On-the-job training



Competitive pay (paid weekly)



Holiday pay



401(k) with matching contributions



Quarterly bonus opportunity



Qualifications:

Ability to work flexible shifts—including nights, weekends, and sometimes holidays



Previous experience as a service manager or supervisor



Previous mechanical experience



Ability to do some light lifting (no more than 50 lbs) and bending once in a while



Excellent communication skills



Basic math and computer skills



Diversity Statement:

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation



Company Growth:

The opportunities for professional growth are our biggest benefit! Love’s continues to grow at a rate of 40+ new stores per year throughout the US. Love’s is consistently ranked highly on Forbes Magazine’s annual listing of America’s largest privately held companies. Whether corporate, retail, restaurant, or truck care, we offer you the opportunity to drive your own career. Join #teamloves today!



Job Function(s): Truck Tire Care



Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:



Gemini Motor Transport, one of the industry’s safest trucking fleets



Speedco, the light mechanical and trucking service specialists



Musket, a rapidly growing, Houston-based commodities supplier and trader



Trillium, a Houston-based alternative fuels expert

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