Guest Services Representative - #741053

US Air Education and Training Command


Date: 01/15/2022 07:30 AM

City: Brackettville, Texas

Salary: $800 - $925 / hour

Contract type: Part Time

Work schedule: Full Day

Duties


Receives and confirms room reservations, registers and assigns room to guests. Accepts payment, makes changes, and presents departing guests checkout statements. Prepares cash receipts, daily cashier's report and daily activity report. Sells sundry items to guests. Ensures housekeeping status of rooms are updated. Records and notifies appropriate person of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process night audit procedures and close credit machines nightly. Ensures that customer service is the first priority.



If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/11347525


Requirements


Conditions of Employment


  • All new hires must comply with Executive Order 14043, "Guidance on Applying Coronavirus Disease 2019 Vaccination Requirements to New Hires." See Additional Information section below for more details.
  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position requires the incumbent to meet state and legal requirement to sale alcoholic beverages.
  • This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.

Qualifications


Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/17/2022



Business Based Action, Military Spouse Preference, Outside Applicant Veteran, and Transition Hiring Preference



In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.



Qualifying Experience:

Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.

Education


Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.



FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying

Additional information


  • According to Executive Order 14043, "Guidance on Applying Coronavirus Disease 2019 Vaccination Requirements to New Hires": New Department of the Air Force civilian employees must be fully vaccinated by their entry on duty (start) date or November 22, 2021, whichever is later. If a new hire intends to request a medical or religious exemption, the start date will be delayed until the exemption process is complete and applicant is either approved for an exemption, or becomes fully vaccinated.
  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.




  • Benefits



    Review our benefits

How You Will Be Evaluated


You will be evaluated for this job based on how well you meet the qualifications above.


Your resume and supporting document will be evaluated against the qualifications of the position.



Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.



You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.



To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume

  • Benefits



    Review our benefits

  • Required Documents


    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.


    Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

    • Resume




    Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.



    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:



    • Cover Letter
    • DD-214/ Statement of Service
    • Diploma/ GED
    • Disability Letter (VA)
    • License
    • Other (1)
    • Other (2)
    • PCS Orders
    • Professional Certification
    • Proof of Marriage Status
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action
    • Transcript




    As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.



    NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility
  • How to Apply


    To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.



    The complete application package must be submitted by 11:59 PM (EST) on 01/17/2022 to receive consideration.



    To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.



    Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.



    After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.



    You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.



    It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.



    Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant



    To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status



    If you are unable to apply online, view the following link for information regarding Alternate Application Information (https://help.usastaffing.gov/apply/index.php?title=Alternate_Application_Information)


    Agency contact information


    Laughlin NAF HR Office

    Email

    47svs.hro@us.af.mil

    Address

    Laughlin Sustainment Services Flight

    47 FSS/FSMH, 427 Liberty Drive, Bldg 246, Rm 108

    Laughlin AFB, TX 78843-5134

    US

    Next steps


    If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

  • Fair and Transparent


    The Federal hiring process is setup to be fair and transparent. Please read the following guidance

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents


Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume




Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.



Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:



  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript




As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.



NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.



Help

This job is open to


  • The public


    U.S. Citizens, Nationals or those who owe allegiance to the U.S.


Clarification from the agency


Please see the "Who May Apply" section under the Qualifications section.

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