Patient Services Associate - #741118

University of Pennsylvania Health System


Date: 01/15/2022 09:00 AM

City: Berwyn, Pennsylvania

Contract type: Full Time

Work schedule: Full Day

The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.



The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.



The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required


Minimum Requirements:

Minimum Requirements

  • High school diploma or GED
  • 2 plus years of medical office experience, or 4 years of customer service experience

Advanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience

Associate’s Degree Preferred



Licenses, Registrations and Certifications:

  • Must successfully complete/pass EPIC Schedgistration training/tests



Required Skills and Abilities:


  • Demonstrated customer service skills
  • Demonstrated interpersonal/verbal communication skills
  • Basic computer knowledge and skills
  • Ability to speak, read, and, write in English
  • Ability to utilize critical thinking
  • Ability to multi-task

Experience using EMR systems (preferred)

Additional Information:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.



Live Your Life's Work


We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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