Nursing Support Assistant - #741160


Date: 01/15/2022 10:00 AM

City: Leonardtown, Maryland

Contract type: Full Time

Work schedule: Full Day

  • Job Summary
      The Guest Relations Associate provides customer service and hospitality to patients and visitors in all areas of the facility. Interfaces with patients, visitors, and all levels of associates. Assists visitors in signing in, issues badges, offers directions, and escorts them if needed. Provides coverage of switchboard and responsible for assigned clerical support tasks. May be assigned special projects as needed to include data entry into existing databases and creation of new spreadsheets and databases
  • Minimum Qualifications
    • Minimum score of 80% on Customer Service skill, Microsoft Word and Excel testing
    • High school graduate or equivalent required
  • Preferred Qualifications
    • Previous experience in a healthcare setting or knowledge of medical terminology preferred
    • Previous customer service experience preferred
    Department Specific Qualifications
  • Primary Duties and Responsibilities
    • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations
    • Greet all patients/visitors entering the hospital providing information and directions as needed
    • Complies with patient security and confidentiality guidelines. Assists with facilitation of visitation policy
    • Obtains wheelchair as needed for incoming patients, transports patients via wheelchair as needed
    • Utilizes Patient Information screen on HIS to obtain location of patient/room assignment within the hospital
    • Utilizes FirstNet to obtain information that can be shared with patient/family members/visitors. Keeps patients/families informed of delays
    • Performs "Quick Registration" of patients to HIS. Communicates with charge/triage nurse to keep patients/families updated
    • Develops innovative ways of providing information to patients, families and visitors
    • Maintains an organized and clean service waiting area. Maintains an organized work station
    • Performs other related duties as assigned
About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

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