Field Service Representative (Water Utility) - #99964

American Water

Date: 04/19/2022 14:30 PM

City: Highland, Kansas

Contract type: Full Time

Work schedule: Full Day

Are you someone who is self-motivated, customer centric, and likes working in different locations throughout the day? This is great opportunity with Missouri American Water to be on the front lines of serving our customers. You should be available to work Wednesdays-Sundays, 7am-3:30pm, emergency calls as needed, and have a valid driver's license with acceptable driving record. We will provide all training needed on the job and you should be comfortable with emerging technologies & working outdoors!

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and follow American Water on Twitter , Facebook and LinkedIn .

PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.

Primary Role

This position will work Wednesday-Sunday, 7am-3:30pm plus emergency calls as needed

Executes and completes field customer service orders, reads water meters and records readings. Keeps meter reading equipment secure through completion of workshift. Inspects meters to see if seals are broken and reports condition, occupied homes where meter is not read, and any plumbing (immediately adjacent to meter) which may be in violation of the rules and regulations of the Missouri American Water Company. Operates a vehicle in the pursuit of these responsibilities.

Key Accountabilities

Inspects water service line installations by plumbers to ensure compliance with company rules.

Collects water samples.

Serves notices.

Sets and removes water meters with or without remote meter reading attachments.

Turns water on or off. Installs and changes recording charts. Installs, programs, and downloads data recording instruments.

Take pressure readings.

If directed by the company, accepts payment from customers in the manner and amount specified by supervision.

Returns such payments to a designated company facility.

When requested, assists in performing field locations of company facilities and customer-owned water service lines and appurtenances.

When necessary, excavates at the "stop cock" or "corporation cock" on a customer-owned water service, to turn water on or off, repair or replace the stop cock, or realign stop box.

Repairs damaged service line; installs or removes meters in meter boxes or vaults; repairs leaks in meter boxes or vaults; makes small street or yard repairs where excavations were made as related to field customer service work.

Ensures that the vehicle assigned is kept stocked with necessary materials, tools, and equipment.

Keeps vehicle, tools, and equipment clean and secure.

Operates mobile telephone and two-way radio communication equipment.

Investigates reported emergencies, such as water outages and/or water main leaks/breaks or others not herein identified.

Performs other duties as assigned by supervision


Knowledge of company policies and procedures.


Utility field experience desired.

High School diploma or equivalent required.

Valid driver's license and acceptable driving record required.

Work Environment

Be physically able to traverse meter routes on foot under weather conditions, which will prevail throughout the year.


Intelligent and courteous to customers; neatly dressed in the proper uniform; neatly groomed in accordance with company requirements for employees who represent the company and have direct contact with customers and the public

Competencies Champions safety Collaborates Cultivates innovation Customer obsessed Drives Results Nimble learning

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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